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Frequently asked questions
If you cancel within one month of the event, 50% of the deposit is forfeited.
If you cancel within 2 weeks of the event your full deposit is forfeited.
If you cancel anytime after the event date has started or before delivery, the full payment becomes due. This is because that time was reserved exclusively for you and cannot be rebooked.
Unless you’ve specifically selected exclusive rights, all work is delivered with extended usage rights under a non-exclusive, royalty-free license. This means you're free to use your content across social media, websites, print materials, and even small-scale ads.
Full commercial use and exclusivity are available through higher-tier packages or add-ons.
Usage rights define how you're allowed to use the content we deliver. By default, Memento Media retains full ownership of all photos and videos but once full payment is received, you're granted a license to use the final content in specific ways.
There are different levels of usage rights:
Standard or Extended Usage Rights (included in most packages): Allows you to share your content on social media, websites, print materials, and even small-scale ads.
Full Commercial Rights: Lets you use your content in paid advertising, product packaging, or large-scale distribution.
Exclusive Rights (available as an add-on): Gives you sole rights to the content—meaning we won’t use it in our portfolio or share it publicly.
Not every project needs exclusive or commercial rights, but they’re available if needed.
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In one word? Beautiful, I've been sending the video to all of our guests and family to thank them for coming and Ive already had multiple people tear up.
-The Vila Family
